Please read these Terms carefully before using Signet. By creating an account or using the Signet platform in any way, you agree to be bound by these Terms of Service. If you are accepting on behalf of a company or other legal entity, you confirm you have authority to do so.
In these Terms:
Signet provides a cloud-based electronic document signing platform with optional secure Data Rooms, hosted on UK and EU infrastructure. The specific features available to you depend on your chosen subscription plan.
Signet provides simple electronic signatures (SES) and supports electronic signing workflows under the US ESIGN Act and UETA where applicable. Advanced and qualified electronic signatures are not currently offered. The signature method must be suitable for the document, transaction and applicable law.
By deliberately applying your electronic signature and submitting a document for completion, you consent to conduct that transaction electronically and intend to be bound by your signature, with the same effect as a handwritten signature to the extent permitted by applicable law. If you do not agree to sign electronically, do not submit the document; contact the sender to discuss another signing method.
The Customer is responsible for providing any transaction-specific disclosures, obtaining required consent (including consumer consent where applicable), and arranging any witnessing, identity checks or other legal formalities. Signatories should retain a copy of the completed document and contact the sender if they need an alternative format or method. This clause does not replace any additional consent or disclosure process required by law.
We reserve the right to modify, update, or discontinue features of the Platform with reasonable notice to Customers. We will not materially reduce core functionality during an active paid Subscription without offering a refund or replacement.
To use the Platform, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account details up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@signetdocs.ai if you suspect any unauthorised access to your account.
You may not share account credentials or allow multiple individuals to use a single named user seat. Each User must have their own login credentials.
We offer a 7-day free trial on all paid subscription plans. No credit card is required to start a trial. During the trial, you have access to the full features of your chosen plan.
At the end of the trial period, if you have not entered payment details and started a subscription, paid features and workspace access may be suspended. Contact support before the trial ends if you need help exporting or retaining your data.
We reserve the right to modify trial terms or end trial offers at any time. Existing trials in progress will not be affected by such changes.
Current plan pricing is published at signetdocs.ai/pricing. Business subscription, add-on, and AI credit prices exclude VAT and other applicable sales taxes unless expressly marked as tax-inclusive. We reserve the right to change pricing with 30 days' notice to active subscribers.
Paddle, our merchant of record, calculates applicable taxes at checkout and adds them to tax-exclusive prices. The final total, including any tax due, is shown before payment.
Eligible cross-border business purchases may qualify for reverse-charge treatment after Paddle validates the buyer's VAT ID. Where reverse charge applies, Paddle does not charge VAT and the business buyer is responsible for accounting for any VAT due under local rules.
Subscriptions are billed monthly in advance and renew automatically each calendar month until cancelled. Renewal charges will be taken using the payment method on file.
Subscriptions are sold and processed by Paddle as our merchant of record. Paddle.com Market Limited is incorporated in England and Wales and is generally the contracting Paddle entity for buyers outside the United States and Canada; another Paddle group entity may apply depending on buyer location. By providing payment details, you authorise Paddle to charge your selected payment method on each renewal date. Mollie is used only where a Signet customer separately connects Mollie to collect a payment from its own proposal recipient.
If a payment fails, we will retry up to three times over a seven-day period. If payment remains outstanding, access to the Platform may be suspended until payment is received. You will not lose your data during a suspension period of up to 30 days.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until then. We do not provide pro-rata refunds for partial billing periods, except where required by applicable consumer protection law.
If you cancel within 14 days of your first paid subscription (not a trial), you are entitled to a full refund under the Consumer Contracts Regulations 2013 (UK) provided you have not made substantial use of the service.
You agree to use the Platform only for lawful purposes. You must not use Signet to:
We may suspend or terminate accounts found to be in breach of this section immediately and without prior notice, at our sole discretion.
You retain full ownership of your Content. By uploading Content to the Platform, you grant Signet a limited, non-exclusive, royalty-free licence to store, process, and transmit your Content solely for the purpose of delivering the service to you.
We do not access, analyse, or use your Content for any purpose other than operating the Platform, unless required by law or with your explicit consent.
You are solely responsible for the accuracy, legality, and appropriateness of the Content you upload or process through Signet. We accept no liability for errors, disputes, or losses arising from the content of your documents.
On termination of your account, we will make your Content available for export for 30 days, after which it will be securely deleted in accordance with our retention policy.
Signet and all associated software, designs, trademarks, and content are the exclusive property of Signet Docs Ltd or our licensors. Nothing in these Terms transfers any intellectual property rights to you.
The Signet name, logo, and "Sovereign Document Signing" mark are trademarks of Signet Docs Ltd. You may not use our trademarks without our prior written consent.
We welcome feedback and suggestions about the Platform. By providing feedback, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without obligation to you.
Each party agrees to comply with applicable data protection law, including the UK GDPR and Data Protection Act 2018.
Where you use Signet to process personal data on behalf of your organisation, Signet acts as a data processor and you act as the data controller. Our Data Processing Agreement (DPA), available at signetdocs.ai/dpa, governs such processing and is incorporated into these Terms by reference.
Our Privacy Policy, available at signetdocs.ai/privacy, sets out how we collect and process personal data when you use the Platform or visit our website.
We warrant that we will provide the Platform with reasonable skill and care and that we will use commercially reasonable efforts to maintain uptime and availability.
To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Platform will be error-free, uninterrupted, or that it will meet your specific requirements. Electronic signatures produced through Signet are generally recognised as legally valid in the UK and EU, but you are responsible for confirming that they meet the requirements of any specific transaction or jurisdiction.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Scottish law.
Subject to the above, our total aggregate liability to you in respect of any losses arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of:
We shall not be liable for any indirect, consequential, special, or incidental losses including loss of profits, loss of revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such losses.
You agree to indemnify, defend, and hold harmless Signet Docs Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
These Terms take effect when you create an account or first use the Platform and continue until your account is closed or terminated.
Either party may terminate for convenience by closing the account (you) or giving 30 days' written notice (us). We may terminate immediately if you materially breach these Terms and fail to remedy the breach within 14 days of written notice, or if you breach the Acceptable Use Policy.
On termination, your right to use the Platform ceases. We will retain your data for 30 days to allow export, after which it will be deleted in accordance with our Privacy Policy.
Sections 7 (Your content and data), 8 (Intellectual property), 11 (Limitation of liability), 12 (Indemnification), and 15 (Governing law) survive termination.
We may update these Terms from time to time. We will notify you of material changes by email to your registered address at least 30 days before they take effect. For non-material changes (such as corrections or clarifications), we may update the Terms with shorter notice.
Your continued use of the Platform after the effective date of updated Terms constitutes acceptance. If you do not accept the updated Terms, you may cancel your subscription before the effective date.
These Terms and any disputes arising from them are governed by the law of Scotland. The courts of Scotland shall have exclusive jurisdiction, except that we reserve the right to apply for injunctive relief in any jurisdiction to protect our intellectual property.
Before raising formal proceedings, both parties agree to attempt to resolve disputes informally by contacting legal@signetdocs.ai. We will endeavour to respond within 10 business days.
If you are a consumer located in the EU, you may also access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
For questions about these Terms or to raise a legal matter:
Signet Docs Ltd
Company number SC895904
Registered in Scotland
Email: legal@signetdocs.ai
For support queries: support@signetdocs.ai
For data protection queries: privacy@signetdocs.ai